Careline Contact

Careline Contact Information

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Type of provider enquiry Team who to request/provide information Channel Response time

Incorrect or change of Service User information Careline adult Services Email to: carelineadultservices@liverpool.gov.uk 24 hours

Request a copy of Support plan Care placement Email to: LiverpoolCarePlacementServices@liverpool.gov.uk
If urgent call 0151 233 3300 Same day

Request to speak to allocated SW Careline adult services Email to: carelineadultservices@liverpool.gov.uk Notification to be sent to SW same day

To notify a change of address Careline adult services Email to: carelineadultservices@liverpool.gov.uk Notification to be sent to SW same day

Next of kin details Care placement Email to: LiverpoolCarePlacementServices@liverpool.gov.uk
If urgent call 0151 233 3300 Same day

Contact telephone number Care placement Email to: LiverpoolCarePlacementServices@liverpool.gov.uk
If urgent call 0151 233 3300 Same day

Key safe number Care placement Email to: LiverpoolCarePlacementServices@liverpool.gov.uk
If urgent call 0151 233 3300 Same day

Notification of Death Careline adult Services Email to: carelineadultservices@liverpool.gov.uk N/A

Change to a care provision/circumstances Careline adult Services Email to: carelineadultservices@liverpool.gov.uk 48 hours

Medication issues Careline adult Services For non-urgent complete the online incident form
If urgent ring 0151 233 3800 48 hours

Report a loss of amenities (gas/electricity etc) Follow internal process and if not resolved ring 0151 233 3800 At point of contact

No food or shopping issues Follow internal process and if not resolved ring 0151 233 3800 At point of contact

No access or access issues Follow internal process and if not resolved ring 0151 233 3800 At point of contact

Incident report For non-urgent complete the online incident form
If urgent ring 0151 233 3800 48 hours if required

Report a safeguarding concern For non-urgent complete the online safeguarding form
If urgent ring 0151 233 3800 48 hours if required

Report incorrect package of care details
(start date/end date/accumulative hours) Care placement Email to: LiverpoolCarePlacementServices@liverpool.gov.uk
If urgent call 0151 233 3300 48 working hours

Type of provider enquiry	Team who to request/provide information	Channel	Response time
Incorrect or change of Service User information	Careline adult Services	Email to: carelineadultservices@liverpool.gov.uk	24 hours
Request a copy of Support plan	Care placement	Email to: LiverpoolCarePlacementServices@liverpool.gov.uk If urgent call 0151 233 3300	Same day
Request to speak to allocated SW	Careline adult services	Email to: carelineadultservices@liverpool.gov.uk	Notification to be sent to SW same day
To notify a change of address	Careline adult services	Email to: carelineadultservices@liverpool.gov.uk	Notification to be sent to SW same day
Next of kin details	Care placement	Email to: LiverpoolCarePlacementServices@liverpool.gov.uk If urgent call 0151 233 3300	Same day
Contact telephone number	Care placement	Email to: LiverpoolCarePlacementServices@liverpool.gov.uk If urgent call 0151 233 3300	Same day
Key safe number	Care placement	Email to: LiverpoolCarePlacementServices@liverpool.gov.uk If urgent call 0151 233 3300	Same day
Notification of Death	Careline adult Services	Email to: carelineadultservices@liverpool.gov.uk	N/A
Change to a care provision/circumstances	Careline adult Services	Email to: carelineadultservices@liverpool.gov.uk	48 hours
Medication issues	Careline adult Services	For non-urgent complete the online incident form If urgent ring 0151 233 3800	48 hours
Report a loss of amenities (gas/electricity etc)		Follow internal process and if not resolved ring 0151 233 3800	At point of contact
No food or shopping issues		Follow internal process and if not resolved ring 0151 233 3800	At point of contact
No access or access issues		Follow internal process and if not resolved ring 0151 233 3800	At point of contact
Incident report		For non-urgent complete the online incident form If urgent ring 0151 233 3800	48 hours if required
Report a safeguarding concern		For non-urgent complete the online safeguarding form If urgent ring 0151 233 3800	48 hours if required
Report incorrect package of care details (start date/end date/accumulative hours)	Care placement	Email to: LiverpoolCarePlacementServices@liverpool.gov.uk If urgent call 0151 233 3300	48 working hours